Get in Touch With Us

Got a question about one of the casinos we cover, spotted something that needs updating, or want to suggest a topic for us to look into? Here is how to reach the team behind Online Casino, and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and we will read it properly rather than firing back a template response. Where possible, aim to reply within two working days — busy periods may push that slightly, but every message gets seen.

If your enquiry relates to a specific casino brand, a bonus offer, or a payout query, mention the name and the date you last checked it. That single detail usually cuts our research time in half and gets you a more useful answer.

What People Usually Contact Us About

• Payout and withdrawal questions — If you have read one of our reviews and want clarity on how a casino's payout speeds, limits or fees actually work in practice, we are happy to walk through what our research found.
• Corrections — Bonus terms, wagering requirements and payment options at Canadian online casinos change often. If something on the site looks out of date, flagging it helps every reader who comes after you.
• Site suggestions — Want us to cover a particular casino brand, payment method, or a topic we have not addressed yet? Tell us what you would find useful.
• Partnership and editorial enquiries — If you represent a licensed operator or a related business and want to discuss working with Online Casino, introduce yourself and explain what you have in mind.
• General site feedback — Anything from a broken link to a suggestion for how we present our comparisons is worth sending our way.

Before You Write In: A Few Things We Can't Help With

We are an independent comparison and review site, not a casino operator. That means we cannot process deposits or withdrawals, resolve account disputes, verify your identity documents, or issue refunds — those matters sit entirely with the casino brand you played at, and its own support team is the right first point of contact. If you are dealing with a dispute, check the terms and conditions page of the operator in question, or contact their licensing body directly.

Similarly, if you are looking for guidance on gambling responsibly, or feel your play has become difficult to control, please say so in your message. We can point you towards relevant support resources, though we are not a substitute for professional help.

What Happens After You Send a Message

Every email that reaches us is reviewed individually. We do not rely on automated replies to close out enquiries — a member of the team reads what you have written and responds accordingly. If your question touches on something we have published, such as a rating, a payout claim, or a comparison table on the site, we will check our research notes before getting back to you.

For readers comparing options beyond Canada's regulated market, we also maintain coverage such as our trusted non GamStop casinos UK guide, so if your enquiry relates to that region specifically, mentioning it upfront helps us route your message correctly.

Keeping Our Reviews Honest

Reader feedback is one of the main ways we keep our casino rankings and payout information accurate. We do not accept payment in exchange for a better rating, and messages from readers pointing out discrepancies are taken seriously rather than filed away. If something you read on this site turned out to be wrong, out of date, or misleading in practice, we genuinely want to know — it helps every visitor who comes after you make a better-informed choice.

Thank you for taking the time to get in touch. We read every message, and we will follow up.